Focus on selling,
Reply will do the rest

Finally eliminate "Where Is My Order" tickets and more

Your customers don’t want to read long FAQ pages, wait for a support agent to chat, or get an email response hours after sending their inquiry.

To forge relationships that keep customers loyal, brands need to focus on providing great and seamless customer experiences.

SAY HELLO TO

deflect

Goodbye, repetitive order questions.

Learn why e-commerce stores are turning to AI-powered automation provide their customers with immediate support for all questions related to their orders.

Request a pilot to get 500 resolved tickets, free.

How it Works

  • Our world-class AI reduces email and chat volume simply embed two lines of code on your e-commerce site.

    Deflect can be installed on your existing contact form or chat widget.

Self-Service for Chat


  • Deflect instantly answers most of your questions, allowing you to start deflecting customer care questions in a few days with an e-commerce chatbot.

    Deflect integrates with your e-commerce for WISMO ("Where Is My Order") questions using your existing live-chat provider.  

Hello there 👋
I'm YourShop Assistant, and I can
help you with your order questions.
I'm very excited about my new shoes, when will they get home? 
My order is 16242934
Your order is expected to be
delivered tomorrow.

Can I do anything more for you?
Self-service for Email and Ticketing

  • Eliminate those annoying, repetitive support tickets while providing a great experience and instant answers for your customers.

    Simply embed two lines of code on your FAQ or e-commerce site replacing your contact form or email button.

Seamless Integration

  • Seamlessly connect to leading helpdesk and e-commerce platforms including Zendesk, Kustomer, Shopify, Magento, and Salesforce. Add ticket deflection in your Magento FAQ or deploy a chatbot in Shopify. Improve the retail customer experience with Reply.

How it Works
  • Our world-class AI reduces ticket volume by resolving Where Is My Order, returns, refunds, and subscription management tickets.

    Simply embed two lines of code on your e-commerce site. Deflect can be installed on your contact form or chat widget.

Contact Form Self-Service
  • Eliminate those annoying, repetitive support tickets while providing a great experience and instant answers for your customers.

WISMO Widget
  • Deflect provides you with pre-loaded answers, allowing you to start deflecting order related questions in a few days.

    Deflect includes a WISMO ("Where Is My Order") widget that installs in your chat to handle all of your customers' questions about their orders.

Seamless Integration
  • Seamlessly connect Deflect to leading helpdesk and e-commerce platforms including Zendesk, Shopify, Magento, and Salesforce.

Smarter, Faster Customer Service

Improve CSAT

Your customers expect instant and personalized service any hour of the day. Delight your customers with immediate answers 24/7.

Reduce Support Volume

Deflect most frequently asked questions so your support agents can focus on the much needed human touch.

Happier Support Team

Save countless hours on the simple questions, so your team keeps providing a great customer experience as your support volume grows.
Conversations
7,567,432
countries served
24
Marketing Awards
37
Top AI Projects
35
“Using Deflect has helped up scale our new product lines in ways that we couldn't before. By providing 24x7 support and immediate answers, we really 'wow'd' our customers while helping our support team be much more efficient."

Elias Rubel

CEO
“Reply.ai ended up becoming way more than just a tool; it has become the framework we use to shape our entire design process for conversational interfaces at R/GA San Francisco.”

Fabricio Teixeira

Design Director at Work & Co
“Loved the results and insights from the Starbucks PSL Bot, and both our teams mentioned working with Reply.ai was fantastic. Great to hear and big win for all.”

Buck Wise

VP, Brand + Partnerships Starbucks, Swift

World-Class AI Platform

Deflect is powered by Reply.ai, which is named by Forrester as a Top 10 AI platform for Enterprise Customer Service.

First 500 Resolved Tickets, Free

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Improving Customer Service for global brands