Instant Resolutions with AI
We provide smarter self-service on Khoros.
Embrace AI to make support easy and effortless for your customers.
We provide smarter self-service on Khoros.
Embrace AI to make support easy and effortless for your customers.
Your customers don’t want to read long FAQ pages, wait for a support agent to chat, or get an email response hours after sending their inquiry.
Scaling your support team, maintaining CSAT as volume grows, and providing 24/7 support is challenging. But we can help.
Deflect takes care of simple and repetitive questions while improving CSAT, 24/7.
We are the only AI solution that evolves with your customer experience journey: from Khoros Communities to Care.
We instantly resolve the most common questions on your Khoros Communities, Contact Form or e-mail
Serve the exact sentence that contains the answer from your Khoros Community, not just the full post
Complete most common interactions (e.g. Where Is My Order) without agent assistance
Minimal effort required from your team: 2 lines of code.
Keep receiving cases and posts in the same way. Just fewer of them!
Automate conversations on Live-Chat, SMS, WhatsApp or Social with a chatbot that works
Transition between chatbots and agents effectively and seamlessly
Complete most common interactions (e.g. Where Is My Order) without agent assistance
After three years of supporting enterprise bots, we know a thing or two about effective conversational experiences
Yet customizable: our AI and copywriting teams will take care of your custom needs
