Instant Resolutions with AI

We provide smarter self-service on Khoros.

Embrace AI to make support easy and effortless for your customers.

your customers deserve more

Your customers don’t want to read long FAQ pages, wait for a support agent to chat, or get an email response hours after sending their inquiry.

Scaling your support team, maintaining CSAT as volume grows, and providing 24/7 support is challenging. But we can help.

SAY HELLO TO

deflect

Deflect takes care of simple and repetitive questions while improving CSAT, 24/7.

We are the only AI solution that evolves with your customer experience journey: from Khoros Communities to Care.

Deflect for Khoros Communities

We instantly resolve the most common questions on your Khoros Communities, Contact Form or e-mail

  • Accurate AI

    Serve the exact sentence that contains the answer from your Khoros Community, not just the full post

  • End-to-end resolution

    Complete most common interactions (e.g. Where Is My Order) without agent assistance

  • Easy to connect

    Minimal effort required from your team: 2 lines of code.

  • Maintain your workflow

    Keep receiving cases and posts in the same way. Just fewer of them!

Deflect for Khoros Care

Automate conversations on Live-Chat, SMS, WhatsApp or Social with a chatbot that works

Hello there 👋
I'm YourShop Assistant, and I can help you with your order questions.
I'm very excited about my new shoes, when will they get home? 
My order is 16242934
Your order is expected to be
delivered tomorrow.

Can I do anything more for you?
  • Seamless handover

    Transition between chatbots and agents effectively and seamlessly

  • End-to-end resolution

    Complete most common interactions (e.g. Where Is My Order) without agent assistance

  • Great conversational experiences

    After three years of supporting enterprise bots, we know a thing or two about effective conversational experiences

  • Templated to get started

    Yet customizable: our AI and copywriting teams will take care of your custom needs

start automating chats
Hello there 👋
I'm YourShop Assistant, and I can
help you with your order questions.
I'm very excited about my new shoes, when will they get home? 
My order is 16242934
Your order is expected to be
delivered tomorrow.

Can I do anything more for you?