Instant Resolutions with AI

We provide smarter self-service on Zendesk.

Embrace AI to make support easy and effortless for your customers.

your customers deserve more

Your customers don’t want to read long FAQ pages, wait for a support agent to chat, or get an email response hours after sending their inquiry.

Scaling your support team, maintaining CSAT as volume grows, and providing 24/7 support is challenging. But we can help.

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deflect

Deflect takes care of simple and repetitive questions while improving CSAT, 24/7.

We are the only solution that evolves with your support journey: from email to live chat and a growing set of FAQs.

Deflect for Zendesk Support

We instantly resolve the most common questions received from your Contact Form, Zendesk Widget, or e-mail

  • Accurate AI

    Serve the exact sentence that contains the answer from your FAQ, not just the full article

  • End-to-end resolution

    Complete most common interactions (e.g. Where Is My Order) without agent assistance

  • Easy to connect

    Minimal effort required from your team: 2 lines of code. Effortless AnswerBot with custom Add-ons.

  • Maintain your workflow

    Keep receiving tickets in the same way. Just fewer of them!

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Deflect for Zendesk Chat

Automate conversations on your existing Zendesk Chat with a chatbot that works

  • Seamless handover

    Transition between chatbots and agents effectively and seamlessly

  • End-to-end resolution

    Complete most common interactions (e.g. Where Is My Order) without agent assistance

  • Great conversational experiences

    After three years of supporting enterprise bots, we know a thing or two about effective conversational experiences

  • Templated to get started

    Yet customizable: our AI and copywriting teams will take care of your custom needs

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