Reply is the only platform that provides smarter self-service for all channels: email, ticketing and chat on Zendesk.
Your customers don’t want to read long FAQ pages, wait for a support agent to chat, or get an email response hours after sending their inquiry.
Scaling your support team, maintaining CSAT as volume grows, and providing 24/7 support is challenging.
Deflect takes care of simple and repetitive questions while improving CSAT, 24/7.
We are the only solution that evolves with your customer journey: from a Zendesk Chat and WhatsApp bot to answering your email tickets using your FAQ.
We instantly resolve the most common questions received from your Contact Form, Zendesk Widget, or e-mail
Serve the exact sentence that contains the answer from your FAQ, not just the full article
Complete most common interactions (e.g. Where Is My Order) without agent assistance
Minimal effort: 2 lines of code. We are your Zendesk Answer Bot for email and contact form with custom Add-ons.
Keep receiving tickets in the same way. Just fewer of them!
Automate customer service conversations adding a Zendesk chatbot using your existing Zendesk Chat or Zopim widget, or messaging apps such as Facebook Messenger or Whatsapp
"I don't understand you. Can you repeat?". That's so 2016. Seamless and direct transition to human agents to not bother your users
Automate most common customer service inquiries (e.g. WISMO) without agent assistance
We've been years creating successful AI enterprise bots for customer service, with more than 50M interactions.
From retail Zendesk chatbots to e-commerce chatbots with Shopify. Our services team will take care of your custom needs
Seamlessly connect with your e-commerce, 150+ shipping providers or your backend