chatbots and intelligent automation for zendesk


Reply is the only platform that provides smarter self-service for all channels: email, ticketing and chat on Zendesk.

your customers deserve more

Your customers don’t want to read long FAQ pages, wait for a support agent to chat, or get an email response hours after sending their inquiry.

Scaling your support team, maintaining CSAT as volume grows, and providing 24/7 support is challenging.

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deflect for zendesk

Deflect takes care of simple and repetitive questions while improving CSAT, 24/7.

We are the only solution that evolves with your customer journey: from a Zendesk Chat and WhatsApp bot to answering your email tickets using your FAQ.

40% Deflection for Ticketing and Email

We instantly resolve the most common questions received from your Contact Form, Zendesk Widget, or e-mail

  • Accurate AI

    Serve the exact sentence that contains the answer from your FAQ, not just the full article

  • End-to-end resolution

    Complete most common interactions (e.g. Where Is My Order) without agent assistance

  • Setup in days

    Minimal effort: 2 lines of code. We are your Zendesk Answer Bot for email and contact form with custom Add-ons.

  • Maintain your workflow

    Keep receiving tickets in the same way. Just fewer of them!

start deflecting tickets

Chatbots for Zendesk Chat without comproming CX

Automate customer service conversations adding a Zendesk chatbot using your existing Zendesk Chat or Zopim widget, or messaging apps such as Facebook Messenger or Whatsapp

  • Seamless handover

    "I don't understand you. Can you repeat?". That's so 2016. Seamless and direct transition to human agents to not bother your users

  • End-to-end resolution

    Automate most common customer service inquiries (e.g. WISMO) without agent assistance

  • Great conversational experiences

    We've been years creating successful AI enterprise bots for customer service, with more than 50M interactions.

  • Templated to get started

    From retail Zendesk chatbots to e-commerce chatbots with Shopify. Our services team will take care of your custom needs

start deflecting chats

Ready to use deflection solutions for e-commerce

Seamlessly connect with your e-commerce, 150+ shipping providers or your backend