chatbots and intelligent automation for zendesk

We provide smarter self-service for email, ticketing and chat on Zendesk.

Embrace AI to make support easy and effortless one step at a time

your customers deserve more

Your customers don’t want to read long FAQ pages, wait for a support agent to chat, or get an email response hours after sending their inquiry.

Scaling your support team, maintaining CSAT as volume grows, and providing 24/7 support is challenging.

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deflect for zendesk

Deflect takes care of simple and repetitive questions while improving CSAT, 24/7.

We are the only solution that evolves with your customer journey: from a Zendesk Chat and WhatsApp bot to answering your email tickets using your FAQ.

Email and Ticket deflection

We instantly resolve the most common questions received from your Contact Form, Zendesk Widget, or e-mail

  • Accurate AI

    Serve the exact sentence that contains the answer from your FAQ, not just the full article

  • End-to-end resolution

    Complete most common interactions (e.g. Where Is My Order) without agent assistance

  • Setup in days

    Minimal effort: 2 lines of code. We are your Zendesk Answer Bot for email and contact form with custom Add-ons.

  • Maintain your workflow

    Keep receiving tickets in the same way. Just fewer of them!

start deflecting tickets

Chatbots for Zendesk Chat

Automate customer service conversations adding a Zendesk chatbot using your existing Zendesk Chat or Zopim widget

  • Seamless handover

    1-click Zendesk bot integration and seamless transition between AI bots and Zendesk Chat agents

  • End-to-end resolution

    Automate most common customer service inquiries (e.g. WISMO) without agent assistance

  • Great conversational experiences

    We've been years creating successful AI enterprise bots for customer service, with more than 50M interactions.

  • Templated to get started

    From retail Zendesk chatbots to e-commerce chatbots with Shopify. Our services team will take care of your custom needs

start deflecting chats

Ready to use deflection solutions for e-commerce

Seamlessly connect with your e-commerce, 150+ shipping providers or your backend